Frequently Asked Questions

WHAT TIMES ARE CHECK-IN AND CHECK-OUT?

Check-in is at 3 pm and check-out is at 11 am.

WHAT IS YOUR CANCELLATION POLICY?

Cancellations are accepted without penalty up to 72 hours before 3 pm on the day of arrival. Cancellations within the 72-hour day cancellation policy are subject to the first night’s room and tax. No refunds. Please be aware that attempting to modify a reservation within the 72-hour cancellation period will be considered a cancellation.

Special Events may have a different cancellation policy.

WHAT IS YOUR DEPOSIT POLICY?

A valid credit card is required at the time of booking to hold the reservation. The credit card will be authorized pre-arrival to ensure validity, however, no deposit will be taken.

Special Events may have a different deposit policy.

DOES THE HOTEL SERVE BREAKFAST?

Yes, a complimentary European style breakfast is offered in the Veranda Lounge.

IS THERE A BAR OR RESTAURANT ON YOUR PROPERTY?

Yes, The Veranda Lounge is a full service bar and offers a menu with lighter shareable fare. It is open daily from 4-10pm and from 4-11pm Friday and Saturdays.

ARE YOU PET FRIENDLY?

No pets are permitted on the property. Only service animals as defined under the Americans with Disabilities Act (ADA) are permitted and must be under the handler's control at all times. Emotional support, therapy, comfort, or companion animals are not considered service animals under the ADA, and we do not allow these on-premises. Guests violating this policy will be charged a minimum $250 cleaning fee and asked to leave the property.

Our team follows the ADA guidelines described in the ADA 2010 Revised Requirements: Service Animals.

WHAT IS THE LOUTREL’S SMOKING POLICY?

The Loutrel is a smoke-free property. A $350 fine will be collected from anyone found smoking on property. Smoking is prohibited throughout the property (including on balconies and the rooftop terrace).

DO YOU OFFER PARKING?

For your convenience, valet parking is available to guests at a rate of $40 per evening. Oversized vehicles (extended SUVs, Vans etc.) and those exceeding a height of six feet ten inches cannot be accommodated via valet parking. Our staff will be happy to direct you to the nearest self-parking facility. If you prefer to self-park, our team will provide you with instructions on how to do so at the nearby parking garage. 

DO YOU HAVE CAR CHARGERS?

Yes, The Loutrel has car charging options available for Tesla and universal car chargers

DO YOU HAVE A FITNESS CENTER ON SITE?

Yes,  have a 24-hour fitness Studio featuring Peloton and Precor fitness equipment on the property.